Customer Satisfaction in the Age of AI Predation

Welcome to 2026 and we are entering a new world of customer/vendor relationships. Armed with behavior tracking, purchase histories and personal information about everything from how you like your morning beverage, how much credit is available to you and what your discretionary spending budget is, vendors of all stripe are studying you and using that info to get what they want. There is no longer a balance of power!

When they call you to get feedback, are they listening, or just looking for publishable memes to make them look good? Do they really care if you are getting a good deal or are they just finding out how much more you can tolerate before you stop spending on them.

Ooh such a negative start to 2026!!! Believe me, I don’t want to go there, but we have to wonder, how much agency the techno-verse has left us as individual consumers. As a young psychology student, I was so impressed by what I was learning about people, in the hopes of making this world a better place through behavioral science. That’s still my mission, yet, I have seen so little resource and effort put into human happiness and so much into marketing, psychological warfare and commercialization of all social experience. Is it really that bad? You tell me!!!

I invite you this conversation. The benefits of our current technology are undeniable, yet where is it all heading. Can we talk???